How much does the SURGE gun weigh?
It weight only 26 ounces! Light enough so you can use it for prolonged period of time without any strain to the wrist or forearms.
Last updated: September 09, 2021 18:48
Does PROCUSSION hold a patent on this?
Yes! We do have a patent for this product.
Last updated: September 09, 2021 19:15
How loud actually is 40 decibels?
40 decibels fall in between the range of a refrigerator humming and rustling of leaves. SURGE is by far the quietest full-strength massage gun in the world.
Last updated: September 09, 2021 19:15
When will this ship?
With any new product, manufacturing takes time. Luckily, we have a great relationship with our manufacturers and will have all orders shipped out by November 30th!
Last updated: September 10, 2021 11:58
Is there a warranty?
YES! We provide a 1-year warranty to all backers. If the unlikely case of your SURGE failing within 12 months of your package arriving, we’ll replace it FREE – no questions asked.
We have thoroughly tested the SURGE on several hundreds of clients over the past several months (for an average of 2-3 hours daily) so we have ultimate confidence in it’s superior quality & durability.
Last updated: September 11, 2021 21:11
Is the travel case included?
YES!
The travel case ($49 value) is included with every SURGE gun.
This case was custom designed to be compact and versatile. We’ve added a full-length zipper pocket, so there’s room for your keys, wallet, phone, power bank, and anything else you need to safely store during workouts, meeting, or classes!
Case Dimensions: 9inch x 9inch TSA Approved for air travel
Last updated: September 13, 2021 07:56
Is the travel case included?
YES!
The travel case ($49 value) is included with every SURGE gun.
This case was custom designed to be compact and versatile. We’ve added a full-length zipper pocket, so there’s room for your keys, wallet, phone, power bank, and anything else you need to safely store during workouts, meeting, or classes!
Case Dimensions: 9inch x 9inch TSA Approved for air travel
Last updated: September 13, 2021 07:56
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.